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Your questions answered
In the Control webapp for users you can see your employer’s policy for purchasing mobile phones/equipment and private consumption. You can also purchase equipment, apply for covered payroll deduction and change your subscription. In order to make these changes your employer have to make these services available for you.
The Skytech Control Manager portal is the dashboard for administrators and department managers. Here, they can process the applications for purchases of equipment and payroll deductions. Administrators can also set up, change and maintain the company’s policies and product range, employees and departments, implement employee on- and offboarding, export reports and create/change administrator users in your company.
If you have not received a SMS with a link, you can access the Control platform here.
Check that the correct username has been entered (username is always mobile number WITHOUT space).
If you are getting an error message, check with the administrator in your company that you are registered in Skytech Control.
PC: Try a different browser, such as Chrome, Edge or Safari.
Mobile: Some older models (8-10 years old) have problems opening all types of webapps, try on your PC.
Your company administrator can create new system users, which give access to Skytech Control Manager.
Your questions answered
In the Skytech Control webapp, under My policies you can see your employer’s guidelines for which services are subject to pay cut.
If the cost is work related, you can click on the item you want covered and write an application that will automatically go to the department manager for processing.
If you have an objection to charges, this must be directed to your operator or supplier.
If you have been invoiced and credited (or will be credited) for a service for salary deduction, you must remove the service that has been credited, as all credits accrue to the company
Goods & services is a collective term for services such as donating money to a charity, purchasing goods, services vis SMS such as parking or selecting Strex / mobile bill as payment in an app or online store. This will be referred to as goods & services on your invoice and in Skytech Control. Good & services are defined as content services and are therefore taxable. If you have been charged for goods and services and are wondering which service it is, you can register at strex.no to see details about the charge. Only you have access to see the specification of your usage.
If you have received a notification of a service/amount for payroll deduction, and your employer has opened up for the possibility to apply for you to have it covered, you log onto your profile when you receive the monthly cost overview via email. On the front page click on the amount and the services it may be distributed to. Next, select the item that you believe should not be deducted from your salary. Write your reason for why you wish the cost to be covered. This will be sent to your department manager. Once you have submitted the application, it will be forwarded to the department manager for assessment.
The application deadline has passed or your company has not enabled the possibility to apply for salary deduction. Contact your employer to correct any salary deductions.
If you have been invoiced for a service you have not used you have to contact your company’s operator or supplier to get the service credited.
After this has been credited by your operator or supplier you need to apply for the deduction to be covered if it is already been deducted from your salary. Your employer will receive the credit from the operator or supplier.
Under “Mobile services” in the Control webapp you can see what services your employer has made available for you to order. These services can lead to deduction in salary. This needs to be approved by you before it is sent to your operator. It may take up to 24 hours before the services is activated.
If you have questions about your mobile services you can contact your operator.
The salary deduction is running until you cancel the service in the Control webapp, regardless of the operators invoice. It is the employer that defines what the deducted amount should be.
Your questions answered
Administrators can create and change policies in Skytech Control Manager. In Manager you can change both conditions and product selection. If your company has enabled the webshop service you can also order equipment on behalf of your employees. Note that this can lead to a salary deduction , and the employee has to approve this deduction. Salary deduction is created when the employee orders equipment themselves and accept the terms and conditions that the employer has set in their policy.
If your company has enabled the option to buy devices via the Skytech Control webapp you will find the current product selections when you log into the platform.
Under “My policies” you can see all active device policies that your company has chosen. The product selection is set by the company administrator.
When you order a device in the Control webapp the order is sent automatically to your company’s supplier. If you have questions regarding the product selection available contact your company’s administrator or your supplier.
Contact your company’s supplier for exact product selection.
Contact your employers administrator for changes in your product selection.
Under “My policies” in the Skytech Control webapp your suppliers are listed. Contact your supplier directly for order status.
Your questions answered
If your employer’s policies states that you can keep your existing device when you buy a new one or when you leave the company, Skytech Control will automatically calculate the price for the device according to the states tax rules. The same rules apply wether the buyout is caused by the employee changing workplace or you are buying a new device.
All mobile phones, fully or partially paid for by the employer will be a benefit in kind, based on the phones value at the time of buyout. You can read the full regulations here.
The Skytech Control buyout calculator reduces both the acquisition cost and the deductible by the percentage for the age of the mobile phone, from the total price including VAT, before the sales value/buyout price is calculated.
We are aware that other systems use a different calculation model, where the employee’s deductible is not reduced by a percentage, and thereby has a lower buyout value.
Under “My assets” you can see your employer’s policies for lost or stolen devices. If there is nothing stated in the policies, please contact your employer.
Under “My assets” you can create a damage report, if your employer has set this up with your preferred supplier.
A new onboarding is initiated by a exchange of employee data or by a administrator in the Skytech Control Manager webapp. The new employee will receive an email or sms with a link to a web form to fill out. When this is completed an order is automatically sent to your operator.
If you have any questions about the porting of phone numbers or creation of a new one, redirect these to your operator.
A new offboarding is initiated by an exchange of employee data or by an administrator in Skytech Control Manager webapp. The employee receives an email or sms with a link to a web form to be completed. Once the form is completed the cancellation is automatically sent to your operator.
If you have any questions regarding the porting of a phone number, please redirect them to your operator. Questions regarding buyout of devices must be redirected to your employer.
Contact customer service via this form, email or phone.
The customer service email is operated
from Monday - Friday 08.00-16.00
customerservice@skytechcontrol.io
The customer service phone is operated
from Monday - Friday 08.00-16.00
+47 920 84 444
