Why IT shouldn’t be a helpdesk: The power of self-service device management

It’s 9 AM, and your inbox is already exploding:

“My laptop won’t turn on!”

“I lost my company phone – what do I do?”

“Can I get a replacement ASAP?”

IT departments everywhere are drowning in small, time-consuming requests. While keeping employees up and running is critical, should IT really be handling lost phones and repair requests all day?

The Control self-service tool puts the power in the employees hands – so IT teams can finally focus on what actually matters.

IT has the “Device Helpdesk”

For most companies, IT isn’t just maintaining infrastructure – they’re also handling endless hardware issues. Wether it’s lost, stolen or broken, every issue leads to:

It’s not just a headache – it’s a huge waste of time and money.

The solution: Self-service that sync with everything

With the Control platform’s self-service tool, employees can:

For IT, that means:

The benefit: IT focuses on strategy, not small fixes

When IT isn’t constantly fielding support ticket, they can focus on:

Meanwhile, employees get faster solutions without waiting in an email queue.

If your IT team is drowning in device requests, it’s time for a better way. Skytech Control’s self-service platform takes the stress out of device management – so IT can focus on what really matters.

See it in action – Book a demo today!